XSellco Fusion

XSellco makes selling online more simple. We provide innovative products that empower online businesses of all sizes to fulfil their potential.

We provide RepricingCustomer Support and Feedback solutions that help you sell smarter, respond faster and enhance your reputation.

XSellco Fusion

XSellco Fusion is the #1 Customer Support Helpdesk tailored for eCommerce sellers.

Fusion streamlines your customer support from all of your marketplace channels and webstores into one centralized dashboard. Cut your response times, improve customer satisfaction and take your sales to the next level while saving on support costs.

Key Benefits Include:

  • Reduces support time by 46%.
  • All messages from every marketplace, in one place.
  • Manages large volumes of emails.
  • Responds within SLA guidelines.
  • Improves Efficiencies.
  • Talk with Buyers in real time with WebChat.

Features include:  

  • Support for multiple marketplaces
    • Connect to multiple marketplaces (Amazon, eBay, Shopify, Magento, WooCommerce, BigCommerce, Allegro, Fnac & More)
    • Social Media & Platform Integrations (Facebook, Twitter, Linnworks, BrightPearl & More)
  • Centralized dashboard
    • Folder Management System
    • Filters & Sorts messages
    • Ticket assignment
    • SLA Message Countdown Timer
  • Customer & Order details
    • Access all customer details & order information.
  • Templates & SmartTags
    • Use our sample templates or create unique Templates for auto-responses
    • SmartTags quickly personalize messages using hashtags
  • Auto-translation
    • Language Detection & Translation
  • WebChat Widget
    • Talk and engage with customers in real time on your website
  • Performance Metrics
    • Analyze Response Times (Query Types, Ticket types, First & Avg Response Time, SLA Compliance, etc)
    • Review Team Performance (No. of Messages answered, Avg handling Time, assigned tickets, etc)

Check out our customer success stories, to learn how some of our Fusion users are winning at multichannel customer support.