Manage Customer Email: Automate, Respond, Report
ReplyManager is a web-based email management tool created to help online sellers manage high volumes of incoming email messages – automatically. With direct integration to eBay, Amazon templates, and the ability to support ANY online channel, this seller tool helps to automatically organise messages in one location for improved customer support and efficiency.
How It Works
ReplyManager receives messages from eBay or any email account associated with your online store(s). It then automatically routes those messages to the relevant channel or product folders. Staff members securely login with their own username and password where they can review and respond to email using canned responses or with a customised reply. eBay and Amazon automatically know the email has been responded to. ReplyManager keeps track of responses within the same email thread to keep the conversation intact until the email is closed out.
Product Features
● Integrates with eBay’s Ask the Seller API
● Reads from POP and IMAP accounts (including Gmail, Yahoo! and more)
● Supports multiple third party retail channels, including Amazon
● Automatically organises emails based on specific criteria set by the user
● Sends auto-responders based on specific criteria (incoming folder, content, time of day, etc.)
● Provides customised standard replies to improve feedback ratings
● Auto-assigns users and tags messages with categories
● Email threads keep the conversation intact
● Detailed reporting, such as: user activity, category summary, reply time detail, average response time, etc.
● Four (4) levels of users with assigned access rights – no more giving out your eBay or Amazon login to employees
Pricing
Prices start at $49 per month and includes:
● UNLIMITED users
● UNLIMITED folders
● UNLIMITED connection to eBay and mail accounts
● Secure access
● No long-term contracts
● Daily data backups
● 24/7 support (phone, email and after hours support)
Try it Free
Get a 15 Day FREE Trial with full access so you can learn, first hand, how ReplyManager can help increase your response times and improve feedback ratings. We’ll even provide you with a personalised one-on-one demonstration so that you can get the most out of your FREE trial upon account setup.
Screen Shots
Customer Feedback
Saved Us Time and Helped Us Stay Organised
“ReplyManager has saved us time and has helped us stay very organised. 11 of our staff process around 25,000 emails a month from all our eBay accounts, Amazon accounts and also queries from our websites. It is one of the best software available.” – AIO Distribution (londonmagicstore)
We Can Deal With Customer Enquiries More Efficiently!
“We were previously using Microsoft Outlook to manage all inbound and outbound emails; however we found ourselves wasting valuable time with duplicate emails, searching etc., and the large volume of mail being handled in Outlook would slow it down considerably. Since we started using ReplyManager all of these issues have been addressed and we have been able to deal with customer enquiries more efficiently.” – Digibuys (digibuys_uk)
Excellent Software We Could Not Live Without
“We moved to this solution in 2010 and have never looked back. 3000RPM sells CD and DVD media on eBay and has 99.7% good feedback. We are able to easily manage about 1,300 emails per month with 8 employees. We could not live without ReplyManager. Excellent software.”
– 3000RPM (3000rpm*)
A Multi-Function Solution!
“Emails and customer support started to become a nightmare as the business started growing. This solution groups it all for you. No more headache for us. What’s also cool is that it assigns a unique ticket number to every single email that comes. What we do is use this number in our customer service and no longer have to make any notes on the transaction record, instead assign this number to the customer record and refer to ReplyManager for the follow-up.”
– Viakeys (viakeys)