FeedbackExpress

2nd Floor, 16-18 Strand Road

Derry

United Kingdom

BT48 7AB

Telephone: +44 (0)28 7136 3727

FeedbackExpress is a powerful, cloud-based software solution that helps Amazon sellers automate and manage their feedback communication with buyers. The software is proven to help sellers get more positive feedback and product reviews as well as removing any negative and neutral feedback quickly and effectively—with better seller metrics, sellers can win more Buy Box at higher profit margins.

Supported Marketplaces

Amazon UK and USA. Germany, France, Spain, Italy and Canada coming early 2017.

Free Trial

Sign up to our FREE 30-day trial and you’ll be mastering your Amazon feedback in no time. There’s no software to download and the set-up process is quick and easy.

Features

With FeedbackExpress you get a beautifully modern solution that:

  • is really easy to set up,
  • increases your number of positive feedbacks and product reviews received, in turn, improving your seller metrics and ability to win the Buy Box,
  • comes ready with professionally copywritten feedback requests and product review requests that are proven to have higher engagement rates from buyers,
  • sends negative and neutral feedback alerts directly to your phone and inbox,
  • generates messages to submit to Amazon for getting negative feedback removed,
  • protects your seller rating by allowing you to exclude certain buyers or products
  • can filter messages according to fulfilment type, item condition, SKU or ASIN and shipping location
  • allows you to choose when messages are sent based on when an order is placed, dispatched or delivered—straight away or up to 10 weeks after the event,
  • can run in Test Mode so you can see how many messages would be sent based on your orders—which you can even send later if the conditions are right,
  • supports multiple Amazon US and UK channels in one account,
  • comes with a 30-day free trial.

Trusted by Leading Sellers

“I have been lucky enough to test out FeedbackExpress from day one and without question, my seller metrics are improving. The carefully worded emails they have produced are without question getting more customers to leave positive feedback and product reviews.”

John Williams, FBA Seller

I have only been using FeedbackExpress for a couple of months but already l have seen a huge leap in the number of feedbacks received on Amazon, so much so that it has made a improved difference to my metrics which, of course, translates to more sales to the point that it has paid for a year’s use in just a couple of weeks.”

Lee Vallance, Amazon seller

Help and Support

The FeedbackExpress support team is famously helpful and super-responsive to your answers and questions.

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